Refund policy
Last updated: August 19, 2025
We stand behind the quality of our products and want you to be satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return process outlined below.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. For exchanges that are unused and unworn we will extend that period to 60 days.
Return Eligibility
To qualify for a return, the item must meet the following conditions:
- Unworn and unused
- In the same condition you received it
- Tags intact and original packaging included
- Accompanied by proof of purchase (e.g., order confirmation)
How to Start a Return
- Email us at customerservice@ninelineapparel.com to request a return.
- If your return is approved, we’ll email you with return instructions and a return authorization number.
Important: Returns sent back without prior authorization will not be accepted or processed. Shipping is non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you received the wrong item, contact us within 7 days of receipt. We will make it right.
Shipping Insurance Disclaimer
We offer optional shipping insurance for $1.99 at checkout.
If you decline this coverage, we are not liable for lost, stolen, damaged, or undelivered packages once the order has been confirmed as shipped.
Customers who purchased shipping insurance may request a replacement or reimbursement for qualified issues.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Sale and clearance items
- Gift cards
- Custom or personalized products
- Perishable goods (e.g., food, flowers, plants)
- Personal care items (e.g., cosmetics, grooming products)
- Hazardous materials or flammable liquids/gases
Exchanges
If you'd like a different item or size, please initiate a return by emailing customerservice@ninelineapparel.com
Refunds
Once your return is received and inspected:
- You’ll receive an email confirmation of approval or denial
- Approved returns will be refunded to your original payment method
- Refunds typically appear within 3–5 business days
If more than 15 business days have passed since approval and you haven’t received your refund, please email us at customerservice@ninelineapparel.com.
Questions?
Email: customerservice@ninelineapparel.com